Legal

Terms & Conditions

Please read these Terms and Conditions carefully before using this Website and/or its functions so that you are aware of your legal rights and obligations with respect to PĒRL.

By accessing and using the Website and/or the Website Functions, you hereby agree to be legally bound by these Website T&Cs. If you do not agree, please leave the Website immediately. We reserve the right to modify these Website T&Cs at any time by posting the amended terms on the Website — continued use constitutes acceptance.

1. Agreement

  1. 1.1These Website T&Cs govern your use of our Website and the Website Functions which are made available through the Website.
  2. 1.2By accessing the Website you represent and warrant to us that you have read and agreed to the Website T&Cs.
  3. 1.3You represent and warrant that you are at least 18 years old and have the necessary legal capacity, right, power or authority to agree to these Website T&Cs.

2. Nature of the Platform

  1. 2.1PĒRL operates as a cloud-native capacity optimization engine and shared market intelligence layer.
  2. 2.2The platform acts as an intermediary connecting price-flexible patients with verified private healthcare clinics offering off-peak inventory.
  3. 2.3PĒRL does not practice medicine and does not interfere with the clinical practice of our registered Medical Professionals.
  4. 2.4All Medical Professionals and clinics operating on the platform are independent entities solely responsible for the services they provide to you.

3. Medical Disclaimer and Whisk AI

  1. 3.1PĒRL utilizes a proprietary AI agent, Whisk, to facilitate voice-native booking and proactive care scheduling.
  2. 3.2Whisk AI is architected strictly as an operational capacity optimization and triage agent.
  3. 3.3Whisk AI processes bio-data to predict scheduling needs, but it explicitly avoids clinical diagnostics.
  4. 3.4The platform and its AI tools do not constitute Software as a Medical Device.
  5. 3.5Content provided by PĒRL or Whisk AI is for operational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or emergency treatment.

4. User Accounts and Cross-Generational Syncing

  1. 4.1Access to platform features requires secure authentication, utilizing zero-trust consent frameworks and national authentication infrastructure like Singpass to ensure absolute Personal Data Protection Act compliance.
  2. 4.2PĒRL permits cross-generational syncing, allowing authorized users to manage the health logistics of dependents.
  3. 4.3By utilizing the caregiver mode, you warrant that you have obtained the explicit legal consent of the dependent to process their personal and medical data through our systems.

5. Booking Mechanics, Intent Deposits, and Payments

  1. 5.1PĒRL provides transparent, fixed-rate services for off-peak clinical slots.
  2. 5.2To secure a booking, you are required to pay a $20 Intent Deposit directly through the PĒRL platform.
  3. 5.3This deposit reduces the possibility of a no-show and establishes PĒRL as a contractual party to the transaction.
  4. 5.4The remaining balance of the fixed-rate service will be billed to you directly by the clinic upon completion of your treatment.
  5. 5.5Following your appointment, PĒRL may send a brief push notification to confirm the exact treatments received to ensure data integrity and mitigate billing discrepancies.

6. Cancellations and Refunds

  1. 6.1Once an appointment is confirmed by PĒRL, the Intent Deposit is generally non-refundable in the event of a user-initiated cancellation.
  2. 6.2PĒRL, at its sole discretion, may issue a refund of the Intent Deposit if the selected Medical Professional becomes unavailable and an alternative cannot be arranged.

7. Intellectual Property Rights

  1. 7.1All content, graphics, user interfaces, software, algorithms, and the Whisk AI matrix remain the exclusive property of PĒRL.
  2. 7.2You may not reverse engineer, decompile, mirror, or commercially exploit any portion of the PĒRL platform without express written consent.

8. User Conduct and Prohibited Activities

  1. 8.1You agree to use the platform strictly for lawful purposes and shall not bypass or interfere with the platform's security measures or authentication protocols.
  2. 8.2You shall not submit fraudulent, misleading, or inaccurate data regarding your identity or medical requirements.
  3. 8.3You shall not use the platform to directly contact clinics for the purpose of circumventing PĒRL's transaction architecture or fee structures.

9. Limitation of Liability and Indemnification

  1. 9.1The PĒRL platform is provided on an "as is" and "as available" basis without express or implied warranties of any kind.
  2. 9.2To the maximum extent permitted by applicable law, PĒRL, its officers, and directors shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the platform, the services of third-party clinics, or the failure of electronic equipment.
  3. 9.3You agree to indemnify and hold PĒRL harmless against any claims, damages, or legal expenses arising from your breach of these Terms or your violation of any third-party rights.

10. Governing Law and Dispute Resolution

  1. 10.1These Terms shall be governed by and construed in accordance with the laws of Singapore.
  2. 10.2Any dispute arising out of or in connection with these Terms shall be resolved by final and binding arbitration in Singapore.
  3. 10.3The arbitration shall be conducted in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force.

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